Legal

Terms of Service

Effective November 4, 2026

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and Radish Retail, LLC ("Radish", "we", "us", "our") governing your use of Posy, a puzzle game developed by Prism Research and published by Radish, including its iOS and Android apps, game updates and related web pages (together, the "Service"). By downloading, installing, accessing or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you are under 18, you represent that your parent or legal guardian has read these Terms and agreed on your behalf.

These Terms include an arbitration agreement, jury-trial waiver and class-action waiver in Section 14. Please read that section carefully.

2. Eligibility

You must be at least 13 years old to use the Service. Users between 13 and the age of majority where they live may use the Service only with the consent of a parent or legal guardian.

3. Progress and Your Device

Posy does not use accounts. Your progress, coins, items, cosmetics, player name and settings are stored on your device. If you delete the app, reset your device or lose it, that progress may be lost and we may not be able to recover it. Purchases made through the App Store or Google Play can be restored on another device signed in to the same store account using Restore purchase in the shop. You are responsible for the security of your device and store account.

4. The Service

4.1 What Posy is

Posy is a card-matching puzzle game with puzzles, timed and untimed modes, daily challenges, cups, duels, streaks, cosmetics and rewards. Features, modes, difficulty, rewards and prices may change as the game is updated.

4.2 Computer-controlled opponents

Opponents in Duel, cup standings and league boards are computer-controlled characters with generated names and scores. They are not other people.

4.3 Game updates

The app may download updates to its content and code in the background and install them the next time it opens or returns from the background. Some features require an up-to-date version of the app.

4.4 Availability

The Service is provided on an "as is" and "as available" basis. We may modify, suspend or discontinue any part of the Service at any time. Outages, maintenance, bugs, operating-system changes and app-store requirements may interrupt availability.

5. Ads

Posy is free to play and supported by optional reward ads that give in-game rewards when you choose to watch them. Posy does not show full-screen ads between games. Ads are provided by third parties, and we are not responsible for advertisers' content, products or practices. Rewards from ads are granted only when the ad network reports that the ad was completed.

6. Virtual Items

Coins, hints, boosts, trophies, cosmetics, scenes and other in-game items ("Virtual Items") are earned through play and are a limited licence to use within Posy. They are not real money or property, have no cash value, cannot be sold, transferred or exchanged for money or anything of value, and are not refundable except as required by law. We may change, rebalance, rename or remove Virtual Items and their prices or rewards. Virtual Items stored on your device are lost if your device data is lost.

6.1 Loot boxes

Some cosmetic Virtual Items (avatar frames, set and win effects, card styles and scenes) are won from loot boxes. Boxes are bought only with coins earned in the game, never with real money. Each box shows its odds before you open it, and the same odds are published at /legal/odds. Items you win have no cash value and cannot be traded.

7. Posy+ and Purchases

7.1 Posy+

Posy+ is an optional auto-renewing weekly subscription. It adds the extras described in the shop at the time of purchase, such as a daily gift of coins and hints and a free retry of the Daily Puzzle. The benefits of Posy+ may change as the game is updated.

7.2 Billing and renewal

The price and billing period are shown in the app before you buy. Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
The subscription renews automatically each week at the then-current price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
Apple or Google will handle any required notice or consent for price changes.

7.3 Cancellation and refunds

You can manage or cancel Posy+ in your App Store account settings or in the Google Play app under Payments & subscriptions. Cancellation stops future renewals and takes effect at the end of the current billing period; you keep Posy+ until then. Deleting the app does not cancel your subscription. Refunds and billing disputes are handled by Apple or Google under their own terms, and we cannot issue store refunds directly.

If Apple or Google refunds a coin pack or other one-time purchase, the app takes back what that purchase gave: its coins and hints, and any item that came only with it. Your coin balance can go below zero as a result; spending is paused until you earn or buy enough coins to bring it back above zero.

7.4 Earlier purchases

Players who bought the earlier one-time Remove ads purchase keep ad-free play between games as described when they bought it.

8. Acceptable Use

You may not:

violate any law or regulation;
reverse engineer, decompile, modify or tamper with the app, its saves or its update files except as permitted by law;
use cheats, bots, scripts or other automation, or manipulate your device clock or saved data, to gain Virtual Items, rewards or an advantage;
bypass purchases, ads, reward checks, security controls or entitlement checks;
interfere with, overload or abuse the Service, its servers or its analytics and update endpoints;
resell, sublicense or commercially exploit the Service or its content without our permission.

We may suspend or block access, remove Virtual Items or withhold rewards obtained in violation of these Terms.

9. Third-Party Services

The Service relies on third parties, including app stores, advertising and analytics partners, and hosting providers. Your use of their services may be governed by their own terms and privacy policies. We are not responsible for third-party products, content, policies, outages or claims.

10. Intellectual Property

The Service, including the Posy and Radish names, logos, mascot, characters, artwork, music, sound effects, voice lines, interface, puzzles, code and underlying technology, is owned by Radish, Prism Research or their licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, revocable, non-transferable, non-sublicensable licence to use the Service for personal, non-commercial use. If you send feedback, suggestions or ideas, including through TestFlight or app-store reviews, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without restriction or compensation.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT YOUR PROGRESS OR VIRTUAL ITEMS WILL BE PRESERVED.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RADISH, PRISM RESEARCH AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA OR LOST VIRTUAL ITEMS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING FROM OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNTS YOU PAID FOR POSY IN THE 12 MONTHS BEFORE THE CLAIM OR USD $100.

13. Indemnification and Termination

You will defend, indemnify and hold harmless Radish, Prism Research and their officers, directors, employees, contractors and agents from claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees, arising out of your use of the Service, your breach of these Terms or your violation of law or third-party rights.

You may stop using the Service or delete the app at any time. We may suspend or end access if we believe you violated these Terms, created risk for us or others, or if continued access is no longer commercially or legally feasible. Sections intended to survive termination will survive.

14. Governing Law and Dispute Resolution

14.1 Governing law

These Terms are governed by Delaware law, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in this Section 14.

14.2 Informal resolution first

Before starting arbitration or a court proceeding, the party bringing a dispute must send a written notice of dispute. Notices to Radish must be emailed to posy@prismresearch.io. The notice must describe the dispute, the relief requested and enough information to evaluate the claim. The parties will try in good faith to resolve the dispute informally for 30 days after the notice is received.

14.3 Binding individual arbitration for U.S. residents

For U.S. residents, except for the excluded claims below, you and Radish agree that any dispute, claim or controversy arising out of or relating to these Terms, the Privacy Policy or the Service will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at adr.org/consumer. If AAA is unavailable or unwilling to administer the arbitration, a court with jurisdiction will appoint a substitute provider or arbitrator under the Federal Arbitration Act. The arbitrator may award the same individual relief a court could award and will decide issues of arbitrability, except that a court will decide issues concerning the validity, enforceability or scope of the waivers in Section 14.6.

14.4 Fees and format

AAA's Consumer Arbitration Rules and fee schedule govern arbitration fees unless applicable law requires otherwise. Radish will pay the fees it is required to pay under those rules and applicable law. Arbitration may proceed by documents, phone, video or in person as permitted by the rules and as the arbitrator determines.

14.5 Excluded claims

Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek temporary or preliminary court relief to protect intellectual property or the security of the Service. Nothing in this Section 14 prevents you from bringing concerns to a government agency or seeking public injunctive relief where applicable law makes that right non-waivable.

14.6 Jury-trial and class-action waiver

To the maximum extent permitted by law, you and Radish waive the right to a trial by jury, and each may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, private-attorney-general or representative action. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding unless all parties agree in writing after the dispute arises. This does not prevent participation in a classwide settlement.

14.7 Mass filings

If 25 or more similar arbitration demands are filed against Radish by the same or coordinated counsel or organisations, AAA's mass-arbitration rules and fee schedules will apply to the extent AAA administers those demands as a mass arbitration.

14.8 Opt out

You may opt out of the arbitration agreement and class-action waiver in this Section 14 by emailing posy@prismresearch.io within 30 days after first accepting these Terms, with your name, that you play Posy, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

14.9 Severability

If any part of this Section 14 is found unenforceable, it will be severed and the rest will remain in effect, except that if the class-action waiver is found unenforceable as to a particular claim, that claim must proceed in court and not in arbitration.

15. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will give notice in the app, in app update notes or by another reasonable method where required. Your continued use after the effective date means you accept the updated Terms.

16. Miscellaneous

These Terms and the Privacy Policy are the entire agreement between you and Radish about the Service.
If a provision is invalid, the remaining provisions stay in effect. Failure to enforce a provision is not a waiver.
You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, reorganisation, asset sale or by operation of law.
We are not liable for failures caused by events beyond our reasonable control.
You may not use the Service where prohibited by export-control or sanctions laws.
If you downloaded Posy from the App Store, this is an agreement with Radish, not with Apple. Apple is not responsible for the Service or its content, Apple's Standard End User License Agreement also applies, and Apple and its subsidiaries are third-party beneficiaries entitled to enforce these Terms as they relate to your use of the app on Apple platforms.

17. Contact

For legal notices, privacy requests and support, email posy@prismresearch.io.